Modeling Roles of Service Recovery Strategy: A Relationship-Focused View
نویسندگان
چکیده
منابع مشابه
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چکیده: هدف اصلی این مطالعه ی توصیفی تحقیقی در حقیقت تلاشی پساروش-گرا به منظور رسیدن به نتیجه ای منطقی در انتخاب مناسبترین راهکار آموزشی بر گرفته از چارچوب راهبردی مطرح شده توسط والدمر مارتن بوده که به بهترین شکل سازگار و مناسب با سامانه ی آموزشی ایران باشد. از این رو، دو راهکار آموزشی، راهکار ارتباطی و راهکار بازساختی، برای تحقیق و بررسی انتخاب شدند. صریحاً اینکه، در راستای هدف اصلی این پژوهش، ر...
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ژورنال
عنوان ژورنال: Journal of Hospitality & Tourism Research
سال: 2005
ISSN: 1096-3480,1557-7554
DOI: 10.1177/1096348005276935